Privacy Policy
This Privacy Policy explains how Qjobz collects, uses, protects, and shares information when you use our website, web platform, mobile applications, and related services.
1. Introduction
Qjobz is a field service management platform designed to help service businesses manage jobs, technicians, customers, scheduling, payments, communication, reporting, and daily operations from one place.
We respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.
By using Qjobz, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Scope Of This Privacy Policy
This Privacy Policy applies to all Qjobz services, including:
- Qjobz website.
- Qjobz web application.
- Qjobz mobile applications for owners, dispatchers, and technicians.
- Customer portals, technician portals, and related tools.
- APIs, integrations, notifications, and support services.
This policy applies to business owners, company users, employees, technicians, dispatchers, customers, visitors, and any person who interacts with Qjobz services.
3. Information We Collect
3.1 Account Information
When you create or use an account, we may collect information such as:
- Full name.
- Email address.
- Phone number.
- Company name.
- Business address.
- Login credentials.
- User role and permissions.
- Profile photo or account image.
3.2 Business Information
Qjobz may collect business-related information needed to operate the platform, including business type, industry, service areas, technicians, company settings, pricing preferences, payment settings, and operational configuration.
3.3 Customer Information
Companies using Qjobz may enter customer information into the platform. This may include:
- Customer name.
- Phone number.
- Email address.
- Service address.
- Job history.
- Invoices, estimates, and payment status.
- Notes, attachments, and communication records.
3.4 Technician Information
For technicians and field workers, Qjobz may collect:
- Name and contact details.
- Assigned jobs.
- Job status updates.
- Work schedule.
- Uploaded photos and attachments.
- Location data when location services are enabled.
- Device and mobile app information.
3.5 Job And Service Information
Qjobz may process information related to jobs and service requests, including:
- Job description.
- Service type.
- Appointment date and time.
- Assigned technician.
- Job status.
- Photos, files, notes, and timeline events.
- Customer approvals, estimates, and invoices.
3.6 Device And Usage Information
We may automatically collect technical information such as:
- IP address.
- Browser type.
- Operating system.
- Device type.
- Mobile device identifiers.
- Pages visited.
- Date and time of access.
- Crash logs and diagnostic information.
4. How We Use Your Information
We use information to operate, secure, support, and improve Qjobz.
| Purpose | Description |
|---|---|
| Account Management | Create accounts, authenticate users, and manage permissions. |
| Job Management | Create, assign, update, and close service jobs. |
| Dispatching | Assign technicians and monitor job progress. |
| Scheduling | Manage appointments, calendars, and availability. |
| Payments | Process payments, invoices, transfers, and billing records. |
| Communication | Send service updates, SMS, calls, emails, and push notifications. |
| Support | Respond to support requests and troubleshoot issues. |
| Security | Detect fraud, protect accounts, and maintain platform security. |
| Product Improvement | Analyze usage and improve features, performance, and reliability. |
5. Payment Processing
Qjobz may allow companies to collect payments from customers, send payment links, process card payments, track cash payments, manage invoices, and handle billing activities.
Payments are processed through certified third-party payment processors. Qjobz does not store complete credit card numbers, card security codes, or full payment credentials on its own servers.
Payment processors may collect and process payment information according to their own security standards and legal obligations, including applicable payment card industry requirements.
We may store limited payment-related records, such as transaction status, invoice amount, payment type, transaction reference, dispute status, and related accounting information.
6. SMS, Phone Calls, Emails, And Notifications
Qjobz may provide communication features that allow companies to communicate with customers, technicians, dispatchers, and internal users.
6.1 SMS Messages
SMS messages may be used for appointment reminders, job updates, verification codes, customer notifications, technician updates, and operational alerts. Message and data rates may apply depending on the recipient’s mobile carrier.
6.2 Voice Calls
Qjobz may support calling features such as call routing, masked numbers, call logs, call status tracking, and related communication tools.
6.3 Call Recording
Some companies may enable call recording for quality assurance, training, compliance, dispute review, or operational purposes. When call recording is enabled, users are responsible for complying with applicable consent and recording laws in their region.
6.4 Push Notifications
Qjobz may send push notifications to mobile devices for new jobs, job updates, chat messages, payment updates, schedule changes, and other important alerts.
6.5 Email Communications
We may send emails related to account activity, invoices, password resets, support, product updates, security alerts, and service announcements.
7. Mobile Applications
Qjobz mobile applications may request access to certain device features to provide field service functionality.
| Permission | Purpose |
|---|---|
| Location | Support dispatching, technician tracking, job routing, and map features. |
| Camera | Allow users to capture job photos, documents, and completion evidence. |
| Photos / Files | Allow users to upload attachments, invoices, job photos, or documents. |
| Notifications | Send job alerts, chat messages, schedule updates, and operational notices. |
| Internet Access | Connect securely to Qjobz services and synchronize data. |
You may manage mobile permissions through your device settings. Some features may not function correctly if permissions are disabled.
8. Location Services
Qjobz may collect and process location information when location-based features are enabled. Location information may be used to:
- Show technician location to authorized company users.
- Assign jobs based on technician availability or distance.
- Support route planning and navigation.
- Improve dispatch accuracy and operational visibility.
- Record job-related location events.
Location tracking is intended for business operations and field service management. Companies are responsible for informing their employees and technicians about location tracking practices and obtaining any required consent.
9. Third-Party Service Providers
Qjobz works with trusted third-party service providers to operate the platform. These providers may process information only as necessary to provide their services and are expected to maintain appropriate security and confidentiality safeguards.
| Service Category | Purpose |
|---|---|
| Payment Processing | Process customer payments, subscriptions, invoices, refunds, and disputes. |
| Messaging Services | Send SMS messages, alerts, verification codes, and service updates. |
| Voice Communication | Support phone calls, call routing, call logs, and call recording features. |
| Push Notifications | Deliver notifications to mobile devices. |
| Mapping & Geolocation | Display maps, calculate routes, and support technician navigation. |
| Cloud Hosting | Host and operate the Qjobz platform securely. |
| Customer Support | Provide live chat, help desk, and customer assistance tools. |
| Analytics | Measure website and product usage to improve services. |
| Email Delivery | Send account notifications, password reset emails, invoices, and alerts. |
We do not sell your personal information. We may share information with service providers only when necessary to operate Qjobz, comply with legal obligations, prevent fraud, or protect our rights and users.
11. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- Secure HTTPS connections.
- Authentication and access controls.
- Role-based permissions.
- Encrypted communication where appropriate.
- Audit logs and activity tracking.
- Secure cloud hosting and backup procedures.
- Monitoring and security review processes.
No system can be guaranteed to be 100% secure. Users are responsible for protecting their login credentials and limiting access to authorized users only.
12. Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and support accounting or operational needs.
Companies may request deletion of certain account information, subject to legal, security, billing, and operational retention requirements.
13. International Data Transfers
Qjobz may process or store information in countries other than where the user or company is located. When information is transferred internationally, we take steps designed to protect it in accordance with applicable privacy laws.
14. Your Privacy Rights
Depending on your location, you may have privacy rights regarding your personal information, including the right to:
- Access information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request export of your information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
To exercise your rights, contact us using the contact information below. We may need to verify your identity before processing your request.
15. Children’s Privacy
Qjobz is intended for business use and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take appropriate steps to delete it.
16. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may be communicated through the website, application, or email where appropriate.
Continued use of Qjobz after updates means you accept the revised Privacy Policy.